Data Drop: Client Hopefulness

July 19, 2017 | Kristen Goettsch, Senior Evaluation Scientist Featured

This week’s data drop is 98%.

From January 1, 2016 until June 6, 2017, most of Face It TOGETHER affiliate clients reported being more hopeful at the end of at least one interaction with a peer coach. 

Face It TOGETHER (FIT) coach clients are asked, at the end of each peer coaching session, if they are feeling more hopeful. As of the start of June, there were 2,894 responses by 451 unique clients recorded.

Of all the responses received, 98% indicated more hopefulness at the end of their session and 2% of the responses were that they were not more hopeful (Figure 1). 

Figure 1: More Hopeful After Session By Frequency of Response per Client*
ClientHopefulnessAfterVisit_FY16toFY17Q2
 

*Each circle is a unique client. Size of circle represents the frequency of that response by that client.

FIT uses this information to better understand the change in our clients’ personal, social and cultural wellbeing while engaged through peer addiction management coaching. One of our primary goals is that people will get well and stay well. We understand that a person’s level of hopefulness, especially after spending time with one our peer coaches, is an important factor in their wellness journey.

At the end of each coaching session, our clients are asked if they are more hopeful, if they have used since their last visit, and if they found the session helpful. FIT strives to focus on those data points that are most meaningful to our clients, our stakeholders and our internal evaluation process. These three data points are just a handful of the many that we track and report on a regular basis.