Data Drop: Engaged Clients

May 24, 2017 | Kristen Goettsch, Director of Evaluation & Development Featured
This week’s data drop is 255.

As of the end of the first quarter of 2017, Face It TOGETHER affiliates had an average of 255 clients engaged per month in 2017.

Someone meets the definition of a client if they are enrolled in a Face It TOGETHER (FIT) affiliate peer coaching program (person with disease or loved one) and are being coached by a FIT-trained peer recover coach (person with disease or loved one) using the FIT peer coaching model they were trained on.

A client is defined as engaged if they've participated in a meaningful interaction (e.g., in person coaching session, coaching or check in call, ongoing email and/or SMS) during the period defined.

On average, by 2017 Q1, FIT affiliates had 255 clients engaged per month in 2017 as compared to 139 in 2016 (Figure 1).

Looking closer at these engaged clients, each person on average had 15 interactions (visit, call, email, SMS) as of 2017 Q1.

Figure 1: Engaged Clients by Month by Location
Engaged clients by month

Face It TOGETHER expects to see this number rise exponentially as we expand the number of affiliates seeing clients. 

Learn more about our data and outcomes on our evaluation page.