Recovery Coaching

Our peer recovery coaching program is evidence-based and reflects field-tested tools and practices. Our training is designed to ensure that our coaches provide high quality practical, social and emotional support to a peer with a shared experience.

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Our training curriculum is based on the most effective practices in peer support to manage sustained behavior change for people with chronic diseases and other conditions. It follows the recommendations of Peers for Progress , a program of the American Academy of Family Physicians Foundation focused on accelerating best practices in peer support around the world.


The core emphasis of our training is on developing effective peer support skills, knowledge and practices among our coaches so we can help our clients stay well.

Our training prepares recovery coaches to provide support across the four core functions of peer support, as identified in the literature:

  1. Assistance in daily management;
  2. Social and emotional support;
  3. Linkages to clinic care and community resources; and
  4. Ongoing support extended over time.

Unlike many other recovery coach training programs, our curriculum is focused on building the practical skills for peer support and does not focus on advocacy and related topics not directly tied to effective coaching.


Our training is designed to cultivate the right knowledge, competencies and practical skills in our coaches using adult learning theory.  Therefore, a significant portion of the training is devoted to scenarios, role-playing and simulation exercises so our coaches have the opportunity to apply and strengthen their peer support skills through collaboration and feedback. 


Our initial training is 16 hours followed by 4 hours of shadowing an experienced coach. But that’s only the beginning. Our coaches also participate in a weekly case review with other coaches, monthly training on specific topics and quarterly continuing education sessions in key areas.


The performance of our coaches is directly tied to our clients’ wellness and the progression of their recovery. We track all coaching activities in our technology platform and these are connected to client responses to risk-based assessment questions so we can see the relationship of our coaching to their wellness over time. We also regularly ask clients about their satisfaction with the coaching experience. All of these data are used as part of an ongoing performance evaluation process. 


For more information:

Download a more detailed overview of our peer recovery coach training program:


Read a Q&A with a recovery coach and client: